Salami, Provolone or E-book: Providing Excellent Customer Service – Library Worklife:


The purpose of this article is to explain how customer service activities that happen in a deli can be applied to a library environment. The examples described are based upon the authors’ work experience in different types of libraries and delis. The interaction with these three types of customers is covered in more detail.

via Salami, Provolone or E-book: Providing Excellent Customer Service – Library Worklife:.

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